Back to list

When it comes to shipping large appliances like refrigerators, ensuring their safe arrival at the destination can be a challenge. A dent or damage during transit can not only compromise the aesthetics of the fridge but also lead to potential malfunctions. In this study case, we will explore the causes of fridge damage during shipping, provide guidelines on how to properly pack and ship a fridge, and emphasize the importance of using Impact Indicator 2 indicators to avoid any potential damage.

Background: Fridge Damaged on Delivery

In the world of appliance manufacturing, ensuring the safe delivery of products to customers is of utmost importance. However, one fridge and freezer manufacturer encountered a significant challenge when it came to customer complaints regarding damaged deliveries. Numerous customers had reported various issues with their fridges, ranging from visible dents to concealed damage that was discovered after signing for the delivery.

These complaints posed a serious concern for the manufacturer as they not only impacted customer satisfaction but also led to additional costs for repairs, replacements, and returns. The manufacturer's internal department responsible for handling customer complaints found themselves unable to adequately address the problem, prompting them to seek Impact Indicator 2’s assistance.

Understanding the Causes: The Impact of Dent Refrigerator

From the feedbacks and complaints from consumers on internet, you will see it’s highly risky to use dent refrigerator, not mention to refrigerator damage caused by a lack of maintenance.

Investigating the causes of damage became a priority for the manufacturer. They discovered that a significant portion of the reported damage was attributed to dents that occurred during shipping. Although some customers perceived these dents as minor aesthetic issues, they failed to realize the potential impact on the fridge's functionality.

The majority of fridge damage that occurs during shipping can be attributed to dents. Even a seemingly minor dent can lead to malfunction, particularly when it occurs on the back of the fridge. In such cases, there is a risk of refrigerant leaks. If the refrigerator is still cooling properly, the damage may not be severe. However, if the coils were bent during shipping, it could create a weak spot that might eventually result in a leak.

Fridge Packing & Shipping Refrigerator

Properly packing a fridge is crucial to ensure its safe transportation, hence, we recommend that the manufacturer should review the packaging. Here are some steps:

  1. Clean and defrost the fridge: Start by cleaning the interior and exterior of the fridge thoroughly. Remove all perishable items and defrost it completely.
  2. Secure loose parts: Remove any detachable parts, such as shelves and drawers, and pack them separately. Make sure to label and wrap them properly to avoid damage.
  3. Protect vulnerable areas: Use bubble wrap or furniture blankets to cover vulnerable areas, such as the front doors and sides. This will provide an additional layer of protection during transit.
  4. Secure the doors: Use strong packing tape to secure the fridge doors and prevent them from swinging open during shipping.
  5. Use adequate padding: Place sufficient padding, such as foam or bubble wrap, inside the fridge to protect its contents. Fill any empty spaces to prevent movement during transportation.
  6. Double-boxing: For added protection, consider double-boxing the fridge. Place the packed fridge inside a larger box, ensuring there is enough padding between the two boxes.

Shipping a fridge requires careful handling and proper preparation. Follow these guidelines to ship a fridge safely:

  1. Choose a reputable shipping company: Select a reliable shipping company with experience in handling large appliances. Research customer reviews and ratings to ensure their track record is satisfactory.
  2. Insure the shipment: Opt for shipping insurance to safeguard your investment. In the event of any damage during transit, you can rest assured knowing that you will be compensated.
  3. Use Impact Indicator 2 indicators: Attach Impact Indicator 2 indicators to the fridge packaging. These indicators will monitor the shipment and detect any mishandling or excessive impacts during transportation.

Addressing the Issue: Providing Packing and Shipping Guidelines for Fridge & Freezer

To mitigate the problem of damaged deliveries, the manufacturer decided to take a proactive approach. They recognized the importance of educating both customers and shipping personnel on how to properly handle fridges during packing and shipping.

The manufacturer developed comprehensive guidelines on packing a fridge for shipping. These guidelines included steps such as cleaning and defrosting the fridge, securing loose parts, protecting vulnerable areas with bubble wrap or furniture blankets, and using adequate padding to prevent movement during transportation. They emphasized the significance of double-boxing the fridge for added protection.

Additionally, the manufacturer provided instructions on shipping the fridge safely. They advised customers to select reputable shipping companies, purchase shipping insurance for added security, and introduced the use of Impact Indicator 2 indicators as a monitoring tool during transit.

The Role of Impact Indicator 2 Indicators: Ensuring Fridge Safe Transport

Recognizing the need for a reliable mechanism to monitor the handling of fridges during shipping, the manufacturer introduced Impact Indicator 2 indicators as part of their solution. These indicators were attached to the fridge packaging and acted as visible indicators of any mishandling or excessive impacts during transportation.

Impact Indicator 2 indicators provided several benefits as below.

  1. Impact detection: Impact Indicator 2 indicators provide a visible indication if the package experiences excessive impacts or rough handling during shipping. This helps identify potential damage to the fridge.
  2. Accountability: By using Impact Indicator 2 indicators, both the shipper and the receiver can determine if the fridge was mishandled during transit, making it easier to resolve any disputes or claims.
  3. Preventive measures: The presence of Impact Indicator 2 indicators acts as a deterrent to mishandling. Knowing that the shipment is being monitored can encourage careful handling by the shipping personnel.

They facilitated the identification of potential damage to the fridge by detecting impacts, holding both the shipper and the receiver accountable for proper handling. Moreover, the presence of these indicators acted as a preventive measure, discouraging rough handling by shipping personnel.

The Importance of Using Impact Indicator 2: Safeguarding Fridge Shipments

The study case emphasized the significance of utilizing Impact Indicator 2 indicators when shipping fridges and freezers. By incorporating these indicators, the manufacturer aimed to ensure the safe delivery of their products, minimize potential damage, and maintain high levels of customer satisfaction.

With the implementation of proper packing and shipping guidelines, along with the use of Impact Indicator 2 indicators, the manufacturer aimed to address the issue of damaged deliveries and reduce the instances of malfunctioning fridges caused by shipping-related dents.

Through their proactive approach, the fridge and freezer manufacturer strived to enhance the overall customer experience by delivering products in optimal condition, thereby solidifying their reputation as a reliable provider of quality appliances.

Prevent Dented Fridge w/ Impact Indicator 2

Properly packing and shipping a fridge is crucial to prevent damage during transit. By following the guidelines outlined in this study case, including packing the fridge securely, choosing a reputable shipping company, and utilizing Impact Indicator 2 indicators, you can ensure the safe delivery of your fridge. By taking these precautions, you minimize the risk of malfunctions caused by shipping-related dents or damages.

Contact us today to learn more about how Impact Indicator 2 can help protect your shipments and improve your bottom line.


1. Are Impact Indicator 2 indicators reusable?

No, Impact Indicator 2 indicators are single-use devices designed to detect excessive impacts during shipping.

2. Can I install Impact Indicator 2 indicators on any type of packaging?

Yes, Impact Indicator 2 indicators can be attached to various types of packaging, including crates, boxes, or pallets, to monitor impacts and mishandling.

3. Can Impact Indicator 2 indicators be tampered with?

Impact Indicator 2 indicators are designed to be tamper-evident.

4. Are Impact Indicator 2 indicators suitable for international shipping?

Absolutely! Impact Indicator 2 indicators are widely used for both domestic and international shipping. They provide an effective solution to monitor shipments across various distances.

5. Can Impact Indicator 2 indicators be used for other appliances besides fridges? Yes, Impact Indicator 2 indicators can be used for a wide range of fragile or sensitive items during shipping, including electronic equipment, glassware, and delicate machinery.


True Costs of Damaged Products: How can Shock Indicator Help? (60% Effective)

We, as an advocate of preventing shipping damage, have always emphasized the importance of prevention of damaged products, but what impact does product damage have on our business? And what are the real numbers that happen every day? Why does a useful tool to reduce damage matter to our business? Let’s explore this subject. Both […]


Semiconductors are critical components of electronic devices, enabling advancements in communications, computing, healthcare, military systems, transportation, clean energy, and a wide range of other applications. Popular Mechanics staff members initiated a test a few years ago to determine how various shipping companies would handle sensor shipments. "One disheartening result," the authors wrote, "was that when […]

Can't find the information you need?

Save time by contacting us directly!
Contact us
Copyright © 2024 IMPACT INDICATOR 2.
Cookies Settings
We use cookies and similar technologies to help improve content, tailor and measure ads, and provide a better experience. By clicking accept, you agree to our measures, as outlined in our Cookie Policy.
Cookie policy
magnifiercrossmenuchevron-leftchevron-right English